Refund policy
According to the Finnish Consumer Protection Act (Chapter 6, Section 14), you have the right to cancel your order:
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before receiving the order, and
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within 14 days of receiving the order (i.e. from the moment you collect your order either from the store or from the post office).
Notice of cancellation must be sent to our customer service at info@purlnordic.com. The right of cancellation applies only to unused and saleable products, including any original packaging that may have been included with the product. The customer is responsible for return shipping costs, and we reserve the right to deduct the original delivery costs from the refunded amount. We will refund the amount using the same payment method that was used when placing the order. Failure to collect an order from the post office does not constitute cancellation. For unclaimed shipments, we charge both the delivery and return shipping costs.